In this Privacy Policy, references to “we,” “us,” “our,” or “the Company” refer to Stewart Temperature Solutions.

We use information from our customers and website visitors to improve our services. We respect your privacy and take it very seriously. All personal data is stored securely within our protected online database.

What Information We Collect and How We Use It

We only collect personal information when you voluntarily provide it to us by contacting us via:

  • Our contact form
  • Email
  • Telephone or text message
  • Third-party companies where you have requested work

The information we may collect includes:

  • Name
  • Address
  • Phone number
  • Email address
  • Payment and transaction data

We may also collect feedback regarding our services through feedback forms or third-party review platforms such as Google Reviews, Trustpilot, or similar services. If you do not wish for your comments to be displayed on our website, please inform us accordingly.

To help improve our services and for quality assurance, we may record telephone conversations. Providing feedback helps us improve and develop our services for our clients.

Why We Collect Your Data

We collect and store personal data when you request:

  • A quotation for work
  • A property survey
  • Installation, servicing, or repair work
  • The use of contractors working on our behalf or on your property

All collected data is stored securely in our online database.

How Long We Keep Your Data

We retain personal data for different periods depending on the type of enquiry or service provided:

Unaccepted Quotations

If you request a quotation that is not accepted, we will retain the information for up to 5 years. If the work has not been accepted within this period, the quotation data will be deleted.

Accepted Quotations

For accepted work, we retain records unless you request deletion. This allows us and the customer to access previous work records that may assist with future services.

Completed Work Without a Quotation

For work completed without a formal quotation (such as servicing or repairs), we retain records unless you request deletion.

Cookies

We use cookies to collect information such as IP addresses, website navigation, browser type, operating system, and time spent on the site. Cookies do not personally identify users.

This information is used internally for website traffic analysis and performance improvement. While we take reasonable steps to protect this information, we cannot guarantee absolute security.

Google Analytics

We use Google Analytics, a third-party service, to analyse website usage. Google Analytics uses cookies to generate statistical information about website traffic. This data does not identify individual users.

Google stores this information in accordance with its own privacy policy, which can be found at:
www.google.com/privacypolicy.html

You can control or disable cookies through your browser settings. Please note that blocking cookies may affect the usability of our website.

Security of Information

We use appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

We do not sell or share your personal information with other organisations. While we take all reasonable care to secure your data, we cannot be held responsible for unauthorised access caused by factors beyond our control, where no negligence has occurred on our part.

Consent

By providing your personal information, you consent to its collection, storage, and use in accordance with this Privacy Policy. Any permissions or preferences you give us will be respected.

Summary

This Privacy Policy explains how Stewart Temperature Solutions handles personal information and forms part of our website’s Terms and Conditions. It applies only to our website and does not cover third-party websites linked from our site. We encourage users to review the privacy policies of any external websites they visit.

Further Details

If you require further information about this Privacy Policy, please contact us at:
? info@stewart-temp-solutions.com

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@stewart-temp-solutions.com
Post:
Customer Services, Stewart Temperature Solutions
7A Wallacetown Drive, Ayr, KA8 9FH, United Kingdom